How to Avoid Common Mistakes in Communication with Customers and Suppliers
Have you ever felt that your authority in the inflatable market isn’t as solid as it should be? It might be due to words that sabotage your message without you even noticing! This article reveals 5 terms that weaken your communication—whether you’re renting inflatables, negotiating with suppliers, or selling your products. Learn how to replace them and gain more confidence!
1. “Maybe” – The Enemy of Firm Decisions
Problem: Using “maybe” in phrases like “Maybe we can deliver the giant inflatable on Friday” conveys uncertainty.
Solution: Replace it with “Let’s schedule the delivery for Friday” or “I suggest we confirm Friday”.
Tip for rental businesses: Customers want certainty. Avoid vague hypotheses when negotiating deadlines!
2. “I Think” – Undermines Your Expertise
Problem: “I think this event inflatable model is the best” sounds like a weak opinion.
Solution: Say “This model is ideal for events because…” or “I recommend this inflatable because…”.
Tip for manufacturers: Show technical knowledge. Use data (e.g., “500kg/m² load capacity”).
3. “Like” – A Crutch That Sounds Unprofessional
Problem: “It’s like a bouncy castle, but like… more durable” suggests a lack of vocabulary.
Solution: Describe it clearly: “This bouncy castle features double-stitched seams for reinforcement”.
Context: In catalogues or customer service, avoid slang that harms your credibility.
4. Diminutives – Inappropriate Cuteness
Problem: “Let’s prepare a little quote for your little event?” sounds unprofessional.
Solution: “Let’s prepare a detailed quote for your event”.
Exception: Use diminutives only when communicating with children (e.g., “Bouncy slide”).
5. “Sorry, But…” – Creates Unnecessary Conflict
Problem: “Sorry, but your quote is wrong” sounds aggressive.
Solution: Focus on the facts: “Let’s review the quote? There’s an adjustment needed for the delivery fee”.
Tip for negotiations: Keep the dialogue objective and data-driven.
Between the Lines
Mastering communication in the inflatable industry goes beyond speaking well—it’s about conveying confidence. Whether you’re convincing a customer to rent your giant inflatable or negotiating with a PVC fabric supplier, every word counts. Remember: authority attracts more business!
Inflated Greetings!
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